At Good as Gold Store, all purchases are considered final, except where returns or refunds are required by applicable consumer law.
IN-STORE PURCHASES
We do not offer returns, refunds or exchanges for change of mind, incorrect sizing or unwanted items purchased in-store.
ONLINE PURCHASES
We do not offer voluntary returns or exchanges for change of mind, incorrect sizing or unwanted items beyond your statutory rights.
Under UK consumer law, eligible online purchases may be cancelled within 14 days of delivery. Customers must notify us within this period and return the goods within a further 14 days.
Items must be handled only as necessary to establish their nature, characteristics and functioning. Any excessive handling that reduces the item's value may result in a deduction from the refund, as permitted by law.
Customers are responsible for return postage costs, except where otherwise required by law. Original standard delivery charges will be refunded where legally required.
FAULTY OR INCORRECT ITEMS
Nothing in this policy affects your statutory consumer rights. If an item arrives faulty, damaged or materially different from its description, please contact us so we can resolve the issue in accordance with applicable consumer law.